Returns and refunds

You have 14 days from the day your order arrives to tell us you want to cancel, for any reason.

Email events@wheelsupnorth.co.uk with your order number (it's in your confirmation email) and which items you're returning. A simple message is enough.

Send the items back within 14 days of telling us, to: Wheels Up North Returns, 5 Sharp Street, Middleton, Manchester, Lancashire, M24 1AD.

Items should be unworn and unwashed, with any tags still attached, and packed so they don't get damaged on the way.

Return postage is your responsibility when you've changed your mind. We recommend a tracked service, as we can't refund items that don't reach us.

We'll refund you within 14 days of receiving the items back.

If you return your whole order, we also refund the standard delivery charge you paid.

Refunds go back to the card you paid with. We'll email you when it's done; how long it then takes to show depends on your bank.

If an item comes back worn, washed or damaged, we may reduce the refund to reflect that.

Sorry about that. Email events@wheelsupnorth.co.uk with your order number and a photo, and we'll arrange a replacement or refund. We cover the return postage for faulty or wrong items, and you're entitled to a full refund within 30 days of delivery.

Need a different size? Return the original as above and place a new order, so you get the size you want before it sells out.