Booking Terms

General ticket and order purchases, and bookings completed by an accepted Show Application applicant. Some events may set their own additional terms - where shown at checkout, those take priority for that specific event.

All payments made through our website, including ticket purchases and event application fees, are securely processed using Stripe. By completing a transaction, you agree to Stripe’s terms and payment processing conditions. A non-refundable processing fee is applied to each transaction at checkout to cover these handling costs. We do not store or directly process your credit or debit card details on our servers.

Wheels Up North does not issue refunds for event tickets or application fees unless an event is directly cancelled by us as a whole.

Cancellations & Force Majeure

Event Cancellation: If an entire event is cancelled by Wheels Up North, you will be offered the choice to either transfer your tickets to a future event or receive a refund minus the non-refundable booking fee.

Partial Changes / Force Majeure: Cancellations or changes to specific aspects of a show caused by Force Majeure (events beyond our reasonable control, such as extreme weather or government restrictions) do not qualify for a refund.

Processing Refunds & Ticket Management

Independent Actions: Cancelling a ticket and issuing a refund are separate processes. Cancelling a ticket does not automatically issue a refund, nor does receiving a refund automatically cancel a ticket.

Partial Refunds: Any partial refund is applied directly to the overall order rather than mapped to specific individual tickets.

Confirmation: Once a refund is processed, you will receive an email confirmation detailing the refunded amount and indicating whether it is full or partial

Being accepted does not itself confirm your place, you need to complete the booking step shown in your acceptance email. If a deadline is shown for your event, a booking not completed in time may cause the offer to lapse.

Tickets are available in My Garage as a downloadable PDF and a QR code, whether or not you created an account before purchasing.

Should you have misplaced your tickets, please get in touch and we will resend them.